--- title: Contact Center description: Contact Center image: https://discover.blueskyitpartners.com/hubfs/eric-ding-NpZmRfdgNT8-unsplash.jpg --- [![](https://discover.blueskyitpartners.com/hubfs/BlueSky-BPT-All-White-Logo-Small.webp)](http://www.blueskyitpartners.com/) [![](https://discover.blueskyitpartners.com/hubfs/BlueSky-BPT-All-White-Logo-Small.webp)](https://7808839.hs-sites.com/bluesky-it-partners-houston-based-it-consulting-services-for-cios) - Solutions - [Cloud & Data Center](https://www.blueskyitpartners.com/cloud-data-center-solutions/) - [Cybersecurity & AI](https://www.blueskyitpartners.com/cybersecurity/) - [Unified Communications](https://www.blueskyitpartners.com/unified-communications/) - [Network Services](https://www.blueskyitpartners.com/network-telecom/) - Services - [Field Services](https://www.blueskyitpartners.com/field-services/) - [Lifecycle Management](https://www.blueskyitpartners.com/lifecycle-management/) - Our Company - [About Us](https://www.blueskyitpartners.com/about-us/) - [News & Awards](https://discover.blueskyitpartners.com/news-and-rooms) - [Careers](https://www.blueskyitpartners.com/careers/) - Resources - [Insights](https://discover.blueskyitpartners.com/blog) - [Success Stories](https://discover.blueskyitpartners.com/case-studies) - [Events](https://discover.blueskyitpartners.com/events) # Contact Center [BlueSky](https://discover.blueskyitpartners.com/case-studies/author/bluesky)  |  September 10 - 2020 **Challenge:** Our travel agency client was growing by acquisition around the globe and needed a world class contact center solution to support their 1200 agents. Being agile and nimble, while having solid voice quality to handle world class customer support, was crucial. Their current systems were disparate across markets. They had attempted to unify voice through a large global hosted VOIP provider, but the solution was not robust, did not offer ease of use for MACS, and was not easy to deploy. They also had major issues around email management for all of their agents that was not being addressed.   **Solution:** BlueSky worked with our client to perform an extensive RFP with select providers based on their requirements. We aligned a decision matrix to include costs, features, SLA’s, historic performance, and contracts with the data provided and meetings attended, and assisted to narrow down a winner.     **Result**: The client was in a position to scale their business with the following features: - ACD - Intelligent call routing - Self Service IVR - CRM Integration - Tools for email management - Collaborative tools to manage data - Administrative report   **Impact**: Client was able to increase their sales revenue and customer base by 27 percent in 24 months. They have the ability to scale as needed with demand. They also improved their customer experience, which resulted in a decrease of churn by 10%.   ## Shared this post [Share via Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fdiscover.blueskyitpartners.com%2Fcase-studies%2Fcontact-center) [Share via Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fdiscover.blueskyitpartners.com%2Fcase-studies%2Fcontact-center&text=Contact+Center) [Share via Email](mailto:?subject=Contact+Center&body=https%3A%2F%2Fdiscover.blueskyitpartners.com%2Fcase-studies%2Fcontact-center) [Share via LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fdiscover.blueskyitpartners.com%2Fcase-studies%2Fcontact-center&title=Contact+Center&summary=Contact+Center) ![](https://discover.blueskyitpartners.com/hubfs/BlueSky-BPT-All-White-Logo-Small.webp) - [IT Consulting](https://www.blueskyitpartners.com/it-consulting/) - Solutions - [Cloud & Data Center](https://www.blueskyitpartners.com/cloud-data-center-solutions/) - [Cybersecurity & AI](https://www.blueskyitpartners.com/cybersecurity/) - [Unified Communications](https://www.blueskyitpartners.com/unified-communications/) - [Network Services](https://www.blueskyitpartners.com/network-telecom/) - Services - [Field Services](https://www.blueskyitpartners.com/field-services/) - [Lifecycle Management](https://www.blueskyitpartners.com/lifecycle-management/) - [About Us](https://www.blueskyitpartners.com/about-us/) - Learning Center - [Blog](https://discover.blueskyitpartners.com/blog) - [Resources](https://discover.blueskyitpartners.com/learn) - [Case Studies](https://discover.blueskyitpartners.com/case-studies) - [Events](https://discover.blueskyitpartners.com/events) - [News & Awards](https://discover.blueskyitpartners.com/news-and-rooms) #### Contact Us BlueSky IT Partners 2429 Bissonnet, Suite 483 Houston, TX 77005 #### Local Phone: (713) 929-0950 #### National Toll Free: (877) 303-8037 #### Email [solutions@blueskyitpartners.com](mailto:solutions@blueskyitpartners.com) #### Follow Us © 2025 BLUESKY IT PARTNERS. ALL RIGHTS RESERVED. [CONTACT](https://www.blueskyitpartners.com/contact-us/) PRIVACY POLICY SITE MAP ```json { "@context" : "http://schema.org", "@type" : "ProfessionalService", "address" : { "addressLocality" : "Houston", "addressRegion" : "Texas", "postalCode" : "77005", "streetAddress" : "2429 Bissonnet, Suite 483", "telephone" : "(713) 929-0950" }, "description" : "BlueSky IT Partners, based in Houston, Texas, unites the strength of a vast partner ecosystem with our own big-picture thinkers and detail-oriented doers to bring digital transformation to your doorstep. By connecting the five key technology disciplines—Consulting, Cloud Solutions, Telecom Management, Field Support, and People Services—we move your organization from a state of disruption to decision creating a positive impact to your bottom-line. Woman-owned, Houston-Based Managed Services Provider; IT Consultant experts specializing in IT Solutions through Field & People Services. 30 years of telecommunications and cloud infrastructure expertise. 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