---
title: Raising The Bar For IT Field Services
description: Raising The Bar For IT Field Services
---

[Business Outcomes | BlueSky IT Partners](https://discover.blueskyitpartners.com/case-studies)

# [Raising The Bar For IT Field Services](https://discover.blueskyitpartners.com/case-studies/raising-the-bar-for-it-field-services)

 Written by [BlueSky](https://discover.blueskyitpartners.com/case-studies/author/bluesky) | Sep 11, 2020 3:23:48 AM

**Challenge:** An outsourced field service company delivered consistently mediocre results for this national telecom carrier. The carrier had to constantly follow-up on technical mistakes and incorrect billing, and only had a 50-70% first-dispatch ticket completion. The carrier tasked BlueSky with improving service and efficiency in addition to completing a large end-of-year project consisting of more than 1200 sites.

 

 

**Solution:** With real-time ticketing and direct error-free billing, BlueSky increased the carrier’s dispatch completion rate to 98% on all first-time tickets and completed all 1200 sites in half the time — just 45 days.

- Skilled and accountable technicians
- Site surveys
- Router installs and activations
- Real-time reporting tools
- Project coordination

 

**Impact:** BlueSky became an extension of the carrier’s project management and operations teams, increasing accountability for technicians on-site. Through this engagement, we also recommended internal process changes that continue to help the client’s teams work more efficiently.

 

[View full post](https://discover.blueskyitpartners.com/case-studies/raising-the-bar-for-it-field-services)

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